You can call us toll free from anywhere in North America at 1 888 361 0014. Either myself or one of my team will personally answer the phone, and answer any questions you have. If we can’t pick up the phone, we’ll call you back as soon as we can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!
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Greetings
I love my compost toilet. With one exception. Sometimes the urine slows up and then completely stops. I’ve had the toilet for 4 years. Ran the gamut of reasons I thought that happened and I’ve run out of them. I pulled the air tube out on both ends and clear them and replaced it and I don’t understand why it won’t run down the tube to the septic system. After every urination I pour water and or white vinegar to follow up.
I just poured water into the tube and it backed up. I pulled the air tube and the water poured out. So now I’m thinking there’s some block Beyond where the air tube goes in
I really need to know what’s going on. It’s such a non complicated system that’s causing me agita. Help me out please. Deirdre Clarke
The tube is blocked. This can happen either from foreign debris, or a build up of salts over time. If you are pouring water and vinegar down there frequently, I would suspect debris. Either way, the solution is simple. You need to remove whatever is blocking the tube. (It’s not an air tube, it’s a drain tube, by the way). The first step is use a liquid drain cleaner. This should solve it. If that does not work, remove the tube at the back of the toilet (sounds like you already know how to do that), and use a small plumbing snake to clear out the blockage, which is apparently in the pipes after they have exited the toilet. It’s actually not a complicated system – just a drain pipe.
I have a stain from diarrhea that won’t come off with vinegar or soap & water. What do you recommend?
Try a strong liquid cleaner (not cream). Gel Gloss is also very good.
We have a natures head toilet. The urine is killing grass when we dump it. Is there something we can mix with it to bring down the PH
Dilute with water 10:1.
Thank you Richard for your help. Great customer service.
What size of composting bags do I need for the separate toilet ,where do I get them and how much are they?
7 gallon (or larger) compostable bags. Glad Tall compostable bags are good. I’ve got an entire page on the topic. Separett sells them as well.
Got my nature’s head toilet, can it be vented into directly the black tank???
No it cannot. It need s to vent directly outside.
Hi, we need a compost toilet to be used by wheelchair bound person. Need approximate height 22 inches high to potty seat, and very stable; as I am bilateral amputee. Please advice, thanks
You might need to build a platform under the toilet. 22″ is pretty high. The Nature’s Head is the closest, at 20″.
hi Richard,
can you use a solar vent on the rooftop of an RV in lieu of the electric fan in the toilet? looking at the 9210 model separette
Yes, but it would have to be a powerful enough solar vent. The smaller solar vents might be insufficient.
Hello,
What’s the best way to clean out the urine holder? Thank you
Lemi Shine works great. Any liquid cleaner should do the job.
Hello again Richard.
Thanks for the great product and customer service. 🙂
So I am thinking of switching to a solar panel to power the toilet fan. Instead of the marine battery. Do you advise this? And if so, do you have a best recommendation for a panel or company to go through? Im assuming you don’t sell any solar kits at your company.
Thanks in advance for the response.
– Travis
A solar panel will not power anything. It is used to charge a battery. Then the battery will power the toilet fan. Sorry, I don’t have suggestions on solar panels or companies. There are many.
I have a separett villa 12 volt. The fan is getting noisy and I’m worried it is going to quit. do you sell a replacement 12 volt fan for these units.
Yes.
Just got off the phone with Richard. I had a few first time user questions. He answered the phone right away and was friendly and answered all my questions. Great customer service and great product.
How are the two handle options mechanically different? Does the shift handle provide the same full rotation that the spider handle does?
The spider handle rotates and the shifter handle goes back and forth. They accomplish the same thing – rotating the contents.
Where are Natures Head toilets manufactured?
Can a Natures head toilet go in an RV wet bath that have a fan?
Yes, but you will need to protect the fan with a plastic bag when showering. The vent will still need to be installed and powered. The existing fan in you bathroom is not what you need.
Hello Richard,
My hubby and I are renovating a 5th wheel.
We are wanting to boondocks as much as we can and my hubby wants a composting toilet. I, on the other hand, are not sold on the idea as I have a super sensitive nose and smell the slightest odour!
We don’t know how they work, but he thinks we need one!! 🙂
We are TOTAL NEWBIES! So any input would be appreciated!
Can you give us the composting 101 …the Cliff Note version! Please
Many thanks for your time
Kind regards
Sara &Sylvain
The odor from a properly operating composting toilet will be zero. Regular RV toilets will stink. You always get a whiff from the tank and hoses.
Curious about shipping cost to Alaska. We’re looking at the Nature Head with Spider Handle, Vent with screen, extra bottle with cap, transformer, Everything in your Super Pack plus the PVC Vent assembly with screen.
We live near Trapper Creek Alaska 99683.
I say Near as we our off-grid, off-road and it’s 2 miles to the hwy and then a 57 mile road trip to our Post Office.
$100
Can I use a solar vent on my Hunter 37? If so what size? Do you have a brand that you prefer? Will the vent pipe fit directly to a solar vent I.e. does anyone make a ready made size or would I need an adapter?
Wayne
Nicro makes a decent solar vent. The Nature’s Head vent hose will attach to the overhead with a trim ring concealing the hole in the deck. I would choose a modest sized vent – say 4″ – and install that from above. Be sure to seal and gaps or spaces in the deck cut out if you have a hull liner.
Can this be used in a wet bath of an RV?
Own a remote cabin ,venting might be a problem,,off grid generator,solutions ?
Thx,
Tim
Being off grid is not usually a problem. You need a 12 volt deep cycle battery, and either a solar panel or generator to charge that battery. It sounds like you have a generator, so you are all set.
I currently use Nature’s head, but am unhappy with the height and the limited urine container, (with many women)…
Is there a composting toilet that can sit over and existing toilet flange and divert the urine to the “grey water” system… ? Or a toilet that could be modified to do so?
Toilets have gotten steadily higher over the years, and 17-20 inches in now pretty common. The NH is 20″. There is no composting toilet that will fit over an existing toilet flange. You need to build a small box. To drain the urine away, you can drill a hole in the urine bottle and support, and install a bulkhead fitting. then you can attach a hose and drain the urine wherever you like.
What do you do with these moss blocks…. Are you supposed to break or grind these up before putting in toilet???
I think you mean coco coir blocks? There are no moss blocks. Instructions for the coco coir blocks is shown in a video on my Nature’s Head page. It is important to do it correctly.
Can you use the Separett Toilet without the bag?
No. It would make a mess.
Hi Richard. We’ve had our Separett for 2 + years now as our main toilet and LOVE it, all 4 seasons in the southeast corner of BC, Canada. We’re about to empty the first composting box (from > 1 year ago). There are remnants of the green bag….why? Is it not compostable starch “plastic”? Thanks.
That’s amazing. Usually the problem is they break down too fast. It just means the compost was too dry. It will quickly vanish, not to worry. And yes, they are made from cornstarch. No plastic in it whatsoever.
I am planning to build a 2 story small house with a composting toilet on the first floor. I am currently looking more into the Separett. Would I be able to run the ventilation system through an outside wall (within the wall) and up to the roof?
Yes. Keep it as short as possible, and 3 90 degree bends at the maximum.
Can the toilet be vented down through the floor
Yes.
My family owns a cabin in northern Michigan we only use the cabin between April and September. Generally on the weekends and then about twice a year we have a large gathering (20 or more people). On these occasions would it be best to also have a rented outhouse?
What model would you recommend? In the Winter would we simply clean empty and turn off the fan?
20 people is far too many for one toilet. I cannot say if renting an outhouse is a good idea for you. The Villa has large capacity, because you can just empty it as often as you need to. But you don’t want to be doing that constantly. You can empty and turn off the fan, yes.
How many toilets for a family of 6 would you recommend? And what about vomiting, would that affect the way the compost bin functions on break down? Trying to think of all scenarios that happen in life.
That is a hard question to answer. Growing up, we were a family of 6, and we shared one toilet without difficulty. However, everyone’s family is different. A little extra liquid is not usually a problem. But people generally do not vomit in a composting toilet. A bag or bucket would be better. Diarrhea is OK, as long as it is not chronic.
Also, can you let me know of a brand and size composting bag that seems to work best with both toilets? As I research bags that compost, it seems most of them leak as soon as a small amount of liquid enters into them.
We sell a very strong bag, but it is quite expensive. Many of my customers use any good brand of bio degradable bags with excellent results. You could always double the bag. There should be no liquid to leak out, if the Separett is working properly.