Contact – with a real person!


You can call us toll free from anywhere in North America at 1 888 361 0014. Either myself or one of my team will personally answer the phone, and answer any questions you have. If we can’t pick up the phone, we’ll call you back as soon as we can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!

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54 thoughts on “Contact – with a real person!


    I love my compost toilet. With one exception. Sometimes the urine slows up and then completely stops. I’ve had the toilet for 4 years. Ran the gamut of reasons I thought that happened and I’ve run out of them. I pulled the air tube out on both ends and clear them and replaced it and I don’t understand why it won’t run down the tube to the septic system. After every urination I pour water and or white vinegar to follow up.
    I just poured water into the tube and it backed up. I pulled the air tube and the water poured out. So now I’m thinking there’s some block Beyond where the air tube goes in
    I really need to know what’s going on. It’s such a non complicated system that’s causing me agita. Help me out please. Deirdre Clarke

    • richardbrunt Post author

      The tube is blocked. This can happen either from foreign debris, or a build up of salts over time. If you are pouring water and vinegar down there frequently, I would suspect debris. Either way, the solution is simple. You need to remove whatever is blocking the tube. (It’s not an air tube, it’s a drain tube, by the way). The first step is use a liquid drain cleaner. This should solve it. If that does not work, remove the tube at the back of the toilet (sounds like you already know how to do that), and use a small plumbing snake to clear out the blockage, which is apparently in the pipes after they have exited the toilet. It’s actually not a complicated system – just a drain pipe.

  • David Franklin

    We have a natures head toilet. The urine is killing grass when we dump it. Is there something we can mix with it to bring down the PH

  • Darcee Sunke

    Hi, we need a compost toilet to be used by wheelchair bound person. Need approximate height 22 inches high to potty seat, and very stable; as I am bilateral amputee. Please advice, thanks

  • Travis Brady

    Hello again Richard.

    Thanks for the great product and customer service. 🙂

    So I am thinking of switching to a solar panel to power the toilet fan. Instead of the marine battery. Do you advise this? And if so, do you have a best recommendation for a panel or company to go through? Im assuming you don’t sell any solar kits at your company.

    Thanks in advance for the response.

    – Travis

    • richardbrunt Post author

      A solar panel will not power anything. It is used to charge a battery. Then the battery will power the toilet fan. Sorry, I don’t have suggestions on solar panels or companies. There are many.

  • Chuck Nitsch

    I have a separett villa 12 volt. The fan is getting noisy and I’m worried it is going to quit. do you sell a replacement 12 volt fan for these units.

  • Travis Brady

    Just got off the phone with Richard. I had a few first time user questions. He answered the phone right away and was friendly and answered all my questions. Great customer service and great product.

  • Dan

    How are the two handle options mechanically different? Does the shift handle provide the same full rotation that the spider handle does?

    • richardbrunt Post author

      Yes, but you will need to protect the fan with a plastic bag when showering. The vent will still need to be installed and powered. The existing fan in you bathroom is not what you need.

  • Sar

    Hello Richard,
    My hubby and I are renovating a 5th wheel.
    We are wanting to boondocks as much as we can and my hubby wants a composting toilet. I, on the other hand, are not sold on the idea as I have a super sensitive nose and smell the slightest odour!
    We don’t know how they work, but he thinks we need one!! 🙂
    We are TOTAL NEWBIES! So any input would be appreciated!
    Can you give us the composting 101 …the Cliff Note version! Please
    Many thanks for your time
    Kind regards
    Sara &Sylvain

  • John Johnston

    Curious about shipping cost to Alaska. We’re looking at the Nature Head with Spider Handle, Vent with screen, extra bottle with cap, transformer, Everything in your Super Pack plus the PVC Vent assembly with screen.
    We live near Trapper Creek Alaska 99683.

    I say Near as we our off-grid, off-road and it’s 2 miles to the hwy and then a 57 mile road trip to our Post Office.

  • Wayne

    Can I use a solar vent on my Hunter 37? If so what size? Do you have a brand that you prefer? Will the vent pipe fit directly to a solar vent I.e. does anyone make a ready made size or would I need an adapter?


    • richardbrunt Post author

      Nicro makes a decent solar vent. The Nature’s Head vent hose will attach to the overhead with a trim ring concealing the hole in the deck. I would choose a modest sized vent – say 4″ – and install that from above. Be sure to seal and gaps or spaces in the deck cut out if you have a hull liner.

    • richardbrunt Post author

      Being off grid is not usually a problem. You need a 12 volt deep cycle battery, and either a solar panel or generator to charge that battery. It sounds like you have a generator, so you are all set.

  • kirk haffner

    I currently use Nature’s head, but am unhappy with the height and the limited urine container, (with many women)…

    Is there a composting toilet that can sit over and existing toilet flange and divert the urine to the “grey water” system… ? Or a toilet that could be modified to do so?

    • richardbrunt Post author

      Toilets have gotten steadily higher over the years, and 17-20 inches in now pretty common. The NH is 20″. There is no composting toilet that will fit over an existing toilet flange. You need to build a small box. To drain the urine away, you can drill a hole in the urine bottle and support, and install a bulkhead fitting. then you can attach a hose and drain the urine wherever you like.

    • richardbrunt Post author

      I think you mean coco coir blocks? There are no moss blocks. Instructions for the coco coir blocks is shown in a video on my Nature’s Head page. It is important to do it correctly.

  • Joanne Gailius

    Hi Richard. We’ve had our Separett for 2 + years now as our main toilet and LOVE it, all 4 seasons in the southeast corner of BC, Canada. We’re about to empty the first composting box (from > 1 year ago). There are remnants of the green bag….why? Is it not compostable starch “plastic”? Thanks.

    • richardbrunt Post author

      That’s amazing. Usually the problem is they break down too fast. It just means the compost was too dry. It will quickly vanish, not to worry. And yes, they are made from cornstarch. No plastic in it whatsoever.

  • Katie

    I am planning to build a 2 story small house with a composting toilet on the first floor. I am currently looking more into the Separett. Would I be able to run the ventilation system through an outside wall (within the wall) and up to the roof?

  • Brenda McKenney

    My family owns a cabin in northern Michigan we only use the cabin between April and September. Generally on the weekends and then about twice a year we have a large gathering (20 or more people). On these occasions would it be best to also have a rented outhouse?
    What model would you recommend? In the Winter would we simply clean empty and turn off the fan?

    • richardbrunt Post author

      20 people is far too many for one toilet. I cannot say if renting an outhouse is a good idea for you. The Villa has large capacity, because you can just empty it as often as you need to. But you don’t want to be doing that constantly. You can empty and turn off the fan, yes.

  • Amanda ballou

    How many toilets for a family of 6 would you recommend? And what about vomiting, would that affect the way the compost bin functions on break down? Trying to think of all scenarios that happen in life.

    • richardbrunt Post author

      That is a hard question to answer. Growing up, we were a family of 6, and we shared one toilet without difficulty. However, everyone’s family is different. A little extra liquid is not usually a problem. But people generally do not vomit in a composting toilet. A bag or bucket would be better. Diarrhea is OK, as long as it is not chronic.

  • David Robinson

    Also, can you let me know of a brand and size composting bag that seems to work best with both toilets? As I research bags that compost, it seems most of them leak as soon as a small amount of liquid enters into them.

    • richardbrunt Post author

      We sell a very strong bag, but it is quite expensive. Many of my customers use any good brand of bio degradable bags with excellent results. You could always double the bag. There should be no liquid to leak out, if the Separett is working properly.