Contact – with a real person!


Richard Brunt

Richard Brunt

You can call me toll free from anywhere in North America at 1 888 361 0014. I personally answer the phone, and will answer any questions you have. If I can’t pick up the phone, I’ll call you back as soon as I can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!

Or send an email to: richard(at symbol)compostingtoiletsusa(dot)com

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You can also use this form:

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14 thoughts on “Contact – with a real person!

  • Joanne Gailius

    Hi Richard. We’ve had our Separett for 2 + years now as our main toilet and LOVE it, all 4 seasons in the southeast corner of BC, Canada. We’re about to empty the first composting box (from > 1 year ago). There are remnants of the green bag….why? Is it not compostable starch “plastic”? Thanks.

    • richardbrunt Post author

      That’s amazing. Usually the problem is they break down too fast. It just means the compost was too dry. It will quickly vanish, not to worry. And yes, they are made from cornstarch. No plastic in it whatsoever.

  • Katie

    I am planning to build a 2 story small house with a composting toilet on the first floor. I am currently looking more into the Separett. Would I be able to run the ventilation system through an outside wall (within the wall) and up to the roof?

  • Brenda McKenney

    My family owns a cabin in northern Michigan we only use the cabin between April and September. Generally on the weekends and then about twice a year we have a large gathering (20 or more people). On these occasions would it be best to also have a rented outhouse?
    What model would you recommend? In the Winter would we simply clean empty and turn off the fan?

    • richardbrunt Post author

      20 people is far too many for one toilet. I cannot say if renting an outhouse is a good idea for you. The Villa has large capacity, because you can just empty it as often as you need to. But you don’t want to be doing that constantly. You can empty and turn off the fan, yes.

  • Amanda ballou

    How many toilets for a family of 6 would you recommend? And what about vomiting, would that affect the way the compost bin functions on break down? Trying to think of all scenarios that happen in life.

    • richardbrunt Post author

      That is a hard question to answer. Growing up, we were a family of 6, and we shared one toilet without difficulty. However, everyone’s family is different. A little extra liquid is not usually a problem. But people generally do not vomit in a composting toilet. A bag or bucket would be better. Diarrhea is OK, as long as it is not chronic.

  • David Robinson

    Also, can you let me know of a brand and size composting bag that seems to work best with both toilets? As I research bags that compost, it seems most of them leak as soon as a small amount of liquid enters into them.

    • richardbrunt Post author

      We sell a very strong bag, but it is quite expensive. Many of my customers use any good brand of bio degradable bags with excellent results. You could always double the bag. There should be no liquid to leak out, if the Separett is working properly.